SIREN is a powerful, feature-rich and easy to use solution for ­field service business. It is designed to automate and enable mobile fi­eld service operations using handheld devices to improve team performance, efficiency and eliminate paper work and human errors. On the other hand, it provides a useful process to assure customer satisfaction and optimal SLAs tracking.

 

Business Modules

  1. Customer Management
  2. Tickets & Work Order
  3.  Scheduling & Dispatching
  4.  Resource Management
  5.  Inventory Management
  6.  Dashboards & ReportsSIREN MAIN STAKEHOLDERS

    1-     Company Top Executives

    2-     Supervisors & Technicians

    3-     Financial Control & Management

    4-     Logistics Personnel

     

    WHO CAN USE SIREN

    SIREN provides con­figurable tools to meet your business requirements. We understand that there is no “one-size-fi­ts-all” approach. Our customers have been able to optimize their business operations and streamlines employee routines, to run a more portable business. Our SIREN covers the following industries:

    1.       HVAC & Refrigeration

    2.       Fire­fighting and Safety

    3.       Facilities Management

    4.       Security Systems

    5.       Medical Devices

    6.       IT Services

     

    THE FIELD OF SIREN VS. THE PAIN

    1. Employees take a long time to service customers

    2. Limited customer service and satisfaction

    3. Difficulty of paper work at ­field

    4. Poor asset maintenance

    5. Difficulty dispatching mechanism

     

     

    WHY SIREN?

    1.     Support your employees in the execution in fi­eld services

    2.     Defi­ne goals and KPIs for supervisors & technicians

    3.     Plan and execute services on handheld devices

    4.     Dispatch more effectively

    5.     Track SLAs & Contracts